Kenneth S. has extensive experience in technical support and IT roles, currently serving as a Desktop Support Analyst at Scholastic since May 2016, where responsibilities include providing level 2 and 3 onsite support for over 3,000 users and managing equipment setups. Prior roles include Support Analyst at nIThealth, where Kenneth supported 10,000+ users, and earlier positions at Scholastic, AOL, and educational institutions, where responsibilities ranged from troubleshooting technical issues to web development. Kenneth holds a Bachelor of Arts in Information Technology from Mount Saint Mary College and has a strong foundation in Active Directory, ticketing systems, and both Mac and PC environments.
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