MTA
Donald Milfort is an experienced Technical Support Analyst III at the Metropolitan Transportation Authority since June 2015, providing comprehensive technical support for hardware, software, and network systems. Prior to this role, Donald served as a Computer Support Analyst II, delivering Tier 1 and Tier 2 help desk support. Previous experience includes working as an IT Helpdesk Analyst at Roundabout Theatre Company, where responsibilities encompassed troubleshooting hardware, software issues, and managing user accounts. Earlier roles involved administrative duties at the New York Liquidation Bureau and data entry at UPS. Donald holds a Bachelor's degree in Network and System Administration from City Tech, CUNY, and an Associate's degree in Computer Technology from CUNY Borough of Manhattan Community College.
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MTA
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The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut. The MTA comprises six agencies: MTA New York City Transit, MTA Bus Company, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges and Tunnels, and MTA Construction & Development.