Duane Hewlett

As a District Technical Support Representative, the responsibilities that I hold are to: Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifications. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Inspect equipment and read order sheets to prepare for delivery to users. Modify and customize commercial programs for internal needs. Answer users' inquiries regarding computer software and hardware operation to resolve problems. Assist users with media equipment for class instruction. Maintain media inventory and repair equipment for ITC. Enter commands and observe system functioning to verify correct operations and detect errors.