Dustin Hanson

Dustin Hanson is an experienced customer care and management professional with a diverse background spanning over a decade. Currently serving as Customer Care Manager at School Specialty, Inc. since November 2017, Dustin has previously held key roles including Warranty Manager at Acuity Brands, where responsibilities included managing post-sales warranty claims and implementing performance tracking systems, and Customer Experience Manager at SquareTrade, overseeing a 15-member team and enhancing customer satisfaction. Earlier in career, Dustin held technical support positions at Embarcadero Technologies, contributing to customer service improvements and training development. Dustin's educational background includes a Bachelor's degree in Political Science and Administration of Justice from the University of Hawai‘i System.