School Specialty
Dustin Hanson is an experienced customer care and management professional with a diverse background spanning over a decade. Currently serving as Customer Care Manager at School Specialty, Inc. since November 2017, Dustin has previously held key roles including Warranty Manager at Acuity Brands, where responsibilities included managing post-sales warranty claims and implementing performance tracking systems, and Customer Experience Manager at SquareTrade, overseeing a 15-member team and enhancing customer satisfaction. Earlier in career, Dustin held technical support positions at Embarcadero Technologies, contributing to customer service improvements and training development. Dustin's educational background includes a Bachelor's degree in Political Science and Administration of Justice from the University of Hawai‘i System.
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School Specialty
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School Specialty (SSI) is a distributor of supplies, furniture, technology products, supplemental learning products (instructional solutions) and curriculum solutions, primarily to the education marketplace. It designs, develops and provides educators with its own products and services. Its segments include Distribution and curriculum. Distribution segment offers products that include basic classroom supplies and office products, supplemental learning materials, physical education equipment and classroom technology.