Carli Smith

Carli Smith, M. Ed. possesses a diverse background in customer success and implementation within the technology sector. Currently serving as Solutions Manager at SchooLinks, Carli has previously excelled as a Customer Success Manager and Implementation Analyst at PagerDuty, contributing to workflow automation orchestration and developing training programs following the acquisition of Catalytic. Carli's career began at Catalytic, where roles included Executive Assistant, Customer Support Analyst, and Implementation Engineer, focusing on user training and automation best practices. Carli holds a Bachelor of Arts in Spanish Language and Literature from the University of Illinois at Urbana-Champaign and a Master’s Degree in Bilingual, Multilingual, and Multicultural Education from DePaul University.