Sydney Burrell

Team Lead, Customer Success at SchooLinks

Sydney Burrell has over seven years of work experience. In 2021, they began working as a Customer Success Manager for SchooLinks, where they managed a portfolio of districts at all account lifecycle stages, developed and facilitated on-site and virtual trainings, acted as a product manager for the platform's elementary product, and surfaced customer requests, issues, and feedback with the product team. Sydney also served as an Implementation Specialist. From 2014 to 2021, they held several roles at Reading Partners, including Program Director, Deputy Program Director, Program Manager, Program Associate, and Americorps Regional Site Coordinator. In 2014, they were a Customer Service Representative at Age of Learning, Inc. / ABCmouse.com. From 2011 to 2013, they worked as a Barista at Green Bean Coffee Lounge and as an Intern at Team Tassy and Swank Enrichment Center.

Sydney Burrell received their High School Diploma from Saint Andrew's Episcopal School in Austin, Texas. Sydney then attended Occidental College from 2010 to 2014, earning a Bachelor of Arts in Linguistics and Spanish Literature. In 2013, they studied Spanish at Universidad de Pompeu Fabra. From 2016 to 2017, they attended The University of Kansas, earning a Master of Science in Education with a concentration in Curriculum and Instruction with a Reading Emphasis. Sydney also obtained a Master of Science in Curriculum and Instruction in Reading from The University of Kansas between 2016 and 2018. Additionally, they are CPR/AED Certified through the American Red Cross.

Links

Previous companies

Age of Learning logo
Reading Partners logo

Org chart

Timeline

  • Team Lead, Customer Success

    June 1, 2023 - present

  • Customer Success Manager

    September, 2021

  • Implementation Specialist

    June, 2021

View in org chart