Patricia Ebbs

Patricia Ebbs has over 30 years of work experience in various industries. Their most recent position is as a Client Services Manager at Scipher Medicine, a start-up company specializing in analyzing patient molecular data sets for autoimmune diseases. In this role, they are responsible for order processing, resolving test discrepancies, sales requests, and customer inquiries. Patricia has also developed standard operating procedures to drive efficiencies in the company.

Prior to Scipher Medicine, Ebbs worked at Novanta Corporation as a Senior Credit & Collections Analyst. Patricia managed credit and collections activities for several business units and completed credit reviews to establish new accounts.

Before Novanta Corporation, Ebbs was a Customer Service Manager at Cambridge Technology, where they managed the Order Management, Returns, and Customer Service team. Patricia also reorganized the department to better support internal and external customers.

In addition to their experience at Cambridge Technology, Ebbs worked as a Sales Service Manager at LeMaitre Vascular, where they managed the Customer Service team and handled international and domestic orders, invoicing, and sales leads.

Earlier in their career, Ebbs served as an Inbound Sales, Customer Service & Technical Support Manager at Moveras, LLC, where they managed the Inbound Sales, Customer Service, and Technical Support teams, increasing annual revenue by 87%.

Ebbs also has experience in the telecommunications industry, having worked at Comcast Cable and Comcast. At Comcast Cable, they were a Retention Manager, responsible for managing a team of Retention Account Executives and implementing strategies to reduce churn rate. At Comcast, they held various roles including Assistant Marketing Manager, Assistant Marketing Product Manager, and Executive Customer Care & Communications Manager, where they developed marketing strategies, managed budgets, and implemented customer care and communication support teams.

Their earliest work experience was in marketing at Polaroid, where they worked for over 13 years.

Overall, Patricia Ebbs has a strong background in customer service, team management, and operational efficiency.

Patricia Ebbs attended Bentley University from 1985 to 1992, where they pursued a Bachelor of Science degree in Marketing with a minor in Finance.