Daniel Mongrain is a client-focused leader with 10 years of experience in the SaaS industry and 8 years in team leadership roles, managing teams of up to 35 individuals. They played a pivotal role in scaling a company from 100 to over 600 employees across three countries, achieving a remarkable 95% customer retention rate while onboarding 25% more clients annually. Currently, Daniel works in Customer Success at Scoop after previous roles at 360insights, where they spearheaded initiatives leading to significant client growth and operational efficiency. Daniel holds a Bachelor's Degree in Religious Studies from Tyndale University College and a Certificate in Digital Marketing from York University.
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