Loraine Dartnell

Loraine Dartnell is an experienced Psychologist and Principal Consultant with a strong background in organisational capability, customer experience, and service improvement. Currently employed at Scope (Aust) since January 2021, Loraine has also been with PrepTalk Services since January 2018. Previously, Loraine held various leadership roles including Lead Organisational Capability Consultant at The NRMA, where responsibility included designing and delivering capability and culture programs, and Head of Customer Experience. Additional experience includes mentoring at The University of Sydney Business School, serving as President of SOCAP Australia, and leading customer experience initiatives at Commonwealth Bank of Australia and Hunter Water Corporation. Loraine's educational qualifications include a Bachelor's Degree in Government and Social Policy from the University of Sydney and a Graduate Diploma of Psychology from the University of New England.