The NRMA is Australia's largest Member organisation, with over 2.6 million Members across NSW and the ACT. The NRMA is a transport and tourism organisation that offers a range of services that add value to their Members across motoring, future mobility, marine and accommodation. 

Community & Lifestyle

The NRMA

Carly Irving-Dolan was appointed Chief Executive Officer, Energy and Infrastructure in August 2022. Carly is responsible for driving the NRMA’s Energy and Infrastructure strategy, working with various stakeholders such as Governments, financiers, communities, utilities and construction firms. She leads the strategy and deployment of the NRMA Electric Vehicle Fast Charging Network across Australia.

Before joining the NRMA, Carly was the Executive General Manager of Yurika, responsible for the operation and strategic management of Energy Queensland’s commercial, unregulated arm. Prior to that, Carly has had a rich career history in executive general management, human resources, operations, marketing and education. Carly’s passion in supporting women in leadership roles has translated to her appointment to the Sherwood Magpies AFL Board and the Springfield Anglican College Council.

Carly holds an MBA from Torrens University, a Graduate Business Certificate from Chifley Business School and a Bachelor of Education from Queensland University of Technology. She is also a Graduate of the Australian Institute of Company Directors (GAICD).

Carly Irving-Dolan

David is the Executive Director of the Western Sydney Business Chamber.

David led a campaign in support of the Western Sydney Airport at Badgerys Creek including establishing the Western Sydney Airport Alliance. He has collaborated with chief executive officers, managing partners and Vice Chancellors to support campaigns like the Powerhouse Museum to Parramatta, the Westmead and Liverpool Innovation Precincts, Sydney Olympic Park, Parramatta Light Rail and Sydney West Metro.

Prior to this, David served in the NSW Labor Government as the Minister for Roads, Minister assisting the Minister for Transport and Roads, Minister for Housing, as well as Minister for Western Sydney. He was the Member for Granville between 2007 and 2011.

As Housing Minister, David oversaw the construction of approximately 9,000 new social housing dwellings - including 6,300 through the Nation Building Economic Stimulus Plan. David has also worked as an Urban Planner and adviser to the Minister for Planning.

He was also the youngest person, at 30 years of age, to hold the office of Lord Mayor of Parramatta, where he served for three terms.

David is currently a Director of Think Planners; and serves as a non-executive director on the boards of the Museum of Applied Arts and Sciences, Evolve Housing, and is the Chair of the Liverpool Innovation Precinct.

David Borger

Matthew Beattie was appointed Chief Executive Officer, SIXT Australia in December 2021. SIXT is one of the largest car rental operators in Australia and also operates in over 110 countries globally. Prior to this, he was Managing Director, Car Rental from May 2020. Matthew joined the NRMA Group in 2011, holding roles in strategy and product development, B2B sales as well as leading technology projects in vehicle connectivity and the initial customer experience design of NRMA’s electric vehicle fast charging infrastructure. Matthew was the General Manager of NRMA MotorServe, a retail automotive servicing and repair business with 24 outlets across NSW and ACT. This role was also accountable for the retail and wholesale distribution of NRMA-branded automotive products such as batteries, car electrics and vehicle inspections.

Prior to joining the NRMA, Matthew held leadership roles at ANZ and ING Australia leading business transformation that was focused on developing platforms to enable self-service, automation and an enhanced customer experience.

Matthew holds a MBA and Masters of Management from Macquarie School of Business as well as Membership with the AICD.

Matthew Beattie

Vivian was appointed to the role of Executive General Manager, Strategy & Investments in June 2021. She is responsible for the NRMA Group's corporate and portfolio strategies, corporate development, investments, ESG, sustainability, legal, company secretariat, brand and corporate affairs functions. She sets the strategic direction of the NRMA group and pursues opportunities that delivers shared value - Member value, economic value and societal value.

Vivian has extensive experience in strategy consulting in Australia, the United States, New Zealand, China and South East Asia. In her previous role with Booz & Company / PwC Strategy&, she advised a range of organisations in areas including growth strategy, portfolio strategy, operating model design, organisation and culture transformation. Prior to this, she worked at Deutsche Bank investment banking, and in carbon markets with GreenCollar. Vivian holds a Bachelor of Commerce from the University of New South Wales.

Vivian Miles

Jane is an experienced Non-Executive Director in both public and private companies in Australia and the USA, bringing deep international consumer, digital, brand, marketing and governance experiences. Her key contributions are in customer / consumer-focused business transformation, harnessing digital, technology, brand and marketing to enhance business performance.

Jane’s executive experience spans the consumer-focused FMCG, Luxury and Retail industries and she is one of the original ‘digital natives’ in the Australian Digital / E-commerce industries – both as a Chief Executive Officer and Chief Marketing Officer. She has held senior roles in [Unilever](/org/unilever), Microsoft, Ninemsn, [Elizabeth Arden](/org/elizabeth-arden-inc) (Australia) and Stila Corporation. Jane has extensive global experience, particularly in Asia, Europe and North America.

Jane has built a strong reputation over the years for leading teams and transforming businesses in difficulty back on the road to profitability and growth. She is also particularly interested in and curious about the future of mobility.

On a personal note, Jane is a passionate motorbiker and loves vintage cars and aeroplanes.

Jane brings to the Board a wide breadth of experience in many industries and countries. She is passionate about customers, transformation and helping businesses utilise their assets to enhance both, the customer experience and business performance.

Jane McKellar

Emma Harrington was appointed CEO NRMA Motoring and Membership in July 2020 after holding the position of Chief Customer Officer for two years. In this role she was responsible for the customer transformation of the NRMA Group of businesses, she led the growth of the NRMA Membership and subscription business, established and chaired the NRMA Data Stewardship Committee, and led the NRMA in winning the prestigious CX Team of the Year award and CX Leader of the Year award in 2019.

In her new role as the NRMA’s first female CEO, Emma leads the iconic motoring and membership business building on the legacy from the past 100 years to create a strong and sustainable business for generations of NRMA members to come. Building on the strong foundations of roadside assistance and advocating for motorists, Emma adapts a customer-led approach to focus on growth, continually improving the customer experience and adding more value to members, and looking to the future of mobility in Australia which includes our electric vehicle business.

Emma is passionate about people, and creating a collaborative, inclusive and human-centred culture. Part of her commitment to diversity and inclusion in the workplace has seen her become the Executive Sponsor for the NRMA’s first LGBTQI employee-led network.

Before joining the NRMA, Emma held both national and overseas roles for major organisations; most recently she was the Director of Wholesale and Distribution at Foxtel, Australia’s largest subscription business. Prior to that she was Group Head of Data and Commercialisation for Seven West Media and Managing Director and Acting CEO for Yahoo7.

Emma holds a Bachelor of International Relations (BA Hons) from Kent University, England and a Masters of Arts in Political Science from [York University](/org/york-university), Toronto, Canada.

Emma Harrington

Marisa is currently the Managing Director and Group CEO of UOW Global Enterprises, a global education company, which is a subsidiary of the University of Wollongong. She also brings extensive service industry experience including holding executive roles at the Port Corporation and Uniting Care.

She holds a Bachelor and Master of Commerce, is a Harvard Alumnus, Fellow of CPA Australia, Assoc. Fellow of AIM and a Graduate of the Australian Institute of Company Directors. Marisa is a Director of the Illawarra Shoalhaven Health District Board and is the Chair of its Audit and Risk Committee.

Marisa is an experienced Director and CEO and brings to the Board expertise in strategic planning, financial and risk management, mergers and acquisitions and change management. She has extensive experience in corporate governance with an emphasis on transparency and sustainable performance. She is a strong advocate for reliable, safe and efficient transport links as an enabler of regional prosperity and growth.

Marisa Mastroianni

Rachel Wiseman was appointed Chief Investment Officer in November 2016. Rachel is responsible for the NRMA Group's commercial interests, including corporate development, investments, group strategy, company secretariat, legal, safety, policy, advocacy and stakeholder relations.

Prior to joining the NRMA, Rachel held the role of General Manager Corporate Development at [Tabcorp](/org/tabcorp-holdings-ltd) Holdings, during which time she was responsible for establishing [Tabcorp](/org/tabcorp-holdings-ltd)'s UK operations in London. Rachel has also held a number of senior roles at Fox Sports including Director Business Affairs, and Commercial & Strategy Manager, and as Corporate Counsel with [Telstra](/org/telstra) and General Counsel with Reverse Corp Limited.

Rachel holds a Bachelor of Law and Bachelor of Commerce degree from the [University of Canterbury](/org/university-of-canterbury) (New Zealand), an MBA from the Australian Graduate School of Management and graduated from [Harvard Business School](/org/harvard-business-school)’s Advanced Management Programme. She is a member of the Australian Institute of Company Directors.



Rachel Wiseman

Tim is a Director of Platinum Asset Management Limited and Advisor to [Quantium](/org/quantium), Australia’s leading data and analytics company, and holds interests in several private high growth innovative companies. He is an authority on how to use information and technology to drive innovation, for corporate strategy and for a better society. His core interest relates to the role of directors to create good governance, for the service of customers and the community.

Tim is an experienced chair, non-executive director, former CEO, and advisor for high-performance global and Australian companies. His career has spanned diverse categories including artificial intelligence and machine learning, big data, digital transformation, mobility and transport, financial services and media.

Along with fellow directors and Chairman the late Hon. R J Hawke, Tim helped to establish The Bestest Foundation. This charity has raised over $4 million for disadvantaged Australian children.

Tim Trumper

With the acquisition of Australian Tourist Park Management (ATPM) in May 2017, Paul was appointed to the role of CEO of NRMA Holiday Parks and Resorts. Paul is responsible for the strategic, commercial and operational aspects of the Holiday Park business, which has a portfolio of 50 parks owned or managed across Australia, with 32 parks branded as NRMA Parks and Resorts. Paul is also currently a member of the Tourism Industry Advisory Council of the NSW Business Chamber and holds a Bachelor of Economics Degree from Cambridge University and a Masters of Business Administration from [York University](/org/york-university), Toronto.

Prior to joining the NRMA, Paul held a variety of senior commercial and marketing roles with tourism and travel industry organisations in Australia and internationally. Prior to joining the NRMA, Paul held the position of GM Marketing, Guest and Commercial Operations at Taronga Conservation Society Australia. He has also had senior roles with Tourism Australia and has also worked in various marketing, product and sales roles for [Qantas](/org/qantas) and [British Airways](/org/british-airways) in Australia, Africa and the UK.

Paul Davies

Kirsten's career has spanned more than twenty years in the mining, infrastructure, logistics and supply chain industries, with her most recent executive role being CEO of the Hunter Valley Coal Chain Coordinator. This role oversees the complex logistics across all participants of that supply chain in a unique, industry collaboration. Her career spans technical roles, commercial and strategy roles and general management, with a significant period at [Orica](/org/orica), which included global and Australia Asia focussed roles.

Kirsten also has extensive experience as a non-executive Director across a range of industries, sitting on the Boards of the Hunter Medical Research Institute, the Regional Development Australia (RDA) Hunter and water focussed engineering consultancy Hunter H2O.

Kirsten is passionate about diversity and inclusion, and has led the Equal Futures Project in the Hunter to raise awareness and funds to support improved outcomes for marginalised groups. She founded Verity Leadership to try to ensure the leadership population moves to reflect the actual diversity of society.

Kirsten brings a regional lens, a passion for improving outcomes for people, and a belief in engaged, connected and authentic leadership. She places material importance on creating great workplace cultures, transforming organisations and embracing innovation and new technology to deliver to the needs of customers and the community. Road safety, transport connectivity and lifestyle are of keen interest.

Kirsten Molloy

Kate retired as the Senator for the ACT on 24 March 2015, having been first elected to the Federal Parliament in 1996. She was re-elected at every subsequent general election. She served as the Federal Minister for Sport and Multicultural Affairs and Minister Assisting for Industry, Innovation and the Digital Economy in the Gillard/Rudd Government.

She is a graduate of the Australian Institute of Company Directors.

Kate is actively involved in a number of community and sporting clubs which reflect her broad range of interests. She is also a Director of the Cyber Security Research Centre, Electro Optic Systems, the Australian Grand Prix Corporation and the National Youth Science Forum. She is also a member of the ACT Defence Industry Advisory Board.

Kate has been recognised with an Honorary Doctorate of Letters by the ANU for her contribution to policy and advocacy in the information and communication technology sector.

Kate Lundy

Derek is a corporate adviser with over 20 years’ experience advising large companies in Australia and overseas. He has worked with many of Australia’s leading brands on transformational transactions across a wide range of industries including travel and tourism, real estate, telecommunications, financial services and media. His experience includes advising on well over $100 billion worth of corporate transactions. For many years, Derek held senior roles at [Morgan Stanley](/org/morgan-stanley) in Sydney, New York and Hong Kong. More recently, he founded Northcliff, a specialist corporate advisory firm.

Derek is focused on helping leading Australian companies adapt and succeed in times of rapid change. He is a strong supporter of the ideals of community and access which led to the founding of the NRMA and underpin its success.

He lives in Sydney with his wife and two children and has a long-standing involvement in community sport - as coach, player and spectator. He was educated at Sydney and Oxford universities.

Derek brings to the Board the benefit of his strategic and financial insight, developed over many years advising companies in Australia and overseas. He has particular expertise in corporate strategy and in the execution of corporate M&A transactions.

Derek Stanwell

Cormac Hodgkinson was appointed Chief Technology Officer in March 2016 after guiding delivery of the NRMA's Group membership system in 2015.

Cormac is responsible for NRMA's technology infrastructure and architecture, day to day operations and project delivery across all channels including Digital, Data and core platforms. Cormac is also responsible for developing the technology and innovation roadmap to support the NRMA strategy.

Before joining the NRMA, Cormac held key strategic roles at Telecommunications Company 3 in the UK where he was responsible for implementing digital channels for self-care and the delivery of the CRM solution for the organisation. He continued his career at 3 in Australia as General Manager CRM before moving to [Vodafone](/org/vodafone) as General Manager Customer Care.

At [Vodafone](/org/vodafone), Cormac was responsible for delivering the sales and service targets across all channels including Digital, Contact centre and Retail comprising over 4000 employees. He has a proven track record in leading teams through change including a companywide Digital transformation initiative, a Contact centre consolidation across continents and a Retail rationalisation programme.

Cormac holds a Bachelor of Arts in International Business Studies from the University of Northumbria.

Cormac Hodgkinson

Michael Gabriel was appointed Group Chief Financial Officer in August 2016. Michael is responsible for ensuring the NRMA reaches its financial and business targets through the Group's business performance, risk, property and tax and treasury functions.

Prior to joining the NRMA, Michael was General Manager Corporate Finance at Woolworths, responsible for resource and capital prioritisation, group planning and budgeting and managing finance transformation.

Michael has held senior executive positions including the Finance Director of [Diageo](/org/diageo) in Australia and NZ, and senior finance and supply chain roles at [Diageo](/org/diageo) across Asia, Europe and the Americas.
Michael is a Certified Practicing Accountant (FCPA) and holds an MBA from the University of Queensland and a Bachelor of Applied Science in Chemistry and Physics from the Queensland University of Technology.

Michael Gabriel

Rohan Lund was appointed to the role of Group Chief Executive Officer of the National Roads & Motorists' Association (NRMA) in January 2016. With an extensive background in digital technology, strategy and innovation, Rohan brings a wealth of experience delivering transformation, across a range of customer-focused companies. An energetic and customer focused leader, Rohan provides strategic and commercial expertise to the NRMA, which is Australia's largest member-owned organisation providing a range of motoring, tourism and leisure services.

Before joining NRMA Rohan was the Chief Operating Officer (COO) for Foxtel, Australia's largest subscription business, and his previous roles also include COO of Seven West Media, CEO of Yahoo!7 and Strategy Director for SingTel Optus. Rohan also holds a Master of Laws.

Rohan Lund

Gary, is Chairman of Flight Centre, one of the world’s largest retail and corporate travel businesses, operating in over 30 countries and one of the industry’s enduring success stories. He is also a Director of Michael Hill International Limited and Chair of that company’s Audit and Risk committee.

Gary is founder and Managing Director of Tourism Leisure Corporation, which has for over 20 years operated several businesses within the tourism and leisure industries. He also has extensive experience in audit and risk due to his early career at Arthur Andersen & Co and his long career as a public company director where he has served on a number of Audit and Risk committees. He is a chartered accountant.

An experienced Chairman and non – executive director, Gary is a life member of the Queensland Tourism Industry Council and a former Chairman of that organisation. He is also a former deputy chair and director of Ecotourism Australia, which is Australia’s leading industry group representing the nature based segment of the tourism industry. He was also a director of Tourism and Events Queensland.

Gary has extensive experience in regional tourism, he and his colleagues conceived the much heralded Kingfisher Bay Resort on Fraser Island. Gary guided the establishment of the resort as a leader in the relatively new area of ecotourism and operated the business from opening in 1992 until its sale in early 2018.

Gary brings to the board a very broad experience of developing, acquiring and operating a wide variety of tourism businesses, from resorts and hotels to tourist attractions. He has a deep understanding of the tourism industry, including how tourism can play a major role in the improvement of economies in regional Australia.

Gary Smith

Fiona is a collaborative and passionate advocate for rural and regional communities and issues. She has been an agricultural industry leader at both a state and federal level since 2008. Elected in 2016 as the first female President of National Farmers’ Federation, she is now leading industry through an exciting period of change.

She, husband Ed and family farm on the Liverpool Plains near Premer in northwest NSW. She holds a Bachelor of Arts Degree, and is a graduate of the AICD. She has represented her local community on a variety of community groups, and served as an elected councillor on Liverpool Plains Shire Council.

She is the current Chair of the Board of the National Farmers’ Federation, Chair of the Future Food Systems CRC, and sits on the Board of the Australian Made Campaign Ltd. She is also Patron of the Gunnedah Gatepost Mental Health Support Service and the National Rural Press Club.


The NRMA

Org chart

Teams

Board of Directors

Leadership Team

CEO and Executive Team

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