Miguel Ribeiro Alves

Miguel Ribeiro Alves is an experienced professional in quality management and customer support, currently serving as the Quality, Customer Support Lead at Scopely since November 2023. Previously, Miguel held significant roles at Glovo from September 2020 to November 2023, overseeing global real-time operations quality and training, and ensuring process compliance and efficiency across various regions. Miguel's earlier experience includes a leadership position at Uber, where responsibilities included team performance monitoring and stakeholder communication. Additionally, Miguel has expertise as a Quality Analyst at Gatewit, managing quality standards and customer satisfaction processes. Educational qualifications include a Bachelor's degree in International Relations from the University of Lisbon and various language courses in English and Spanish, along with specialized training in quality management.