Yael Palacios serves as a Platform Account Engineer at Scopely, starting in November 2023, where responsibilities include managing platform access across multiple cloud systems and overseeing app-related processes to support game and console deployments. Prior to this, Yael worked at Thomson Reuters as a Technical Support Engineer from August 2022 to September 2023, focusing on the optimization of Elite software environments for global clients. Experience also includes a role as a PSTN Service Desk professional at Adecco, managing phone line provisioning and Azure Communication Services requests, and providing desktop support at Wipro Limited for IT issues related to PCs and compliance testing equipment. Earlier experience at CompuCom involved resolving advanced technical issues and providing first-line support as a Service Desk Analyst.
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