Serena Smith

Customer Experience Lead at Scotiabank Chile

Serena Smith has a diverse professional background spanning over two decades in various industries such as retail, customer service, and sales. Serena has held leadership roles in companies like Scotiabank, Disney Store, and Target, where Serena managed teams, oversaw store operations, and mentored new leaders. Serena also has experience in administrative roles, providing executive support, managing deliveries, and preparing reports. Serena is well-versed in customer service, having worked as a billing account specialist, customer service agent, and sales associate. Serena's educational background includes attending Thompson Rivers University and graduating from Chase Secondary School in 1993.

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Timeline

  • Customer Experience Lead

    November, 2018 - present