Nikos K

Nikos K currently serves as a Team Manager at Scotiabank, where they focus on enhancing client experiences and coaching a skilled team in fraud resolution. In their role, Nikos oversees the monitoring of support channels, provides extensive coaching, and ensures compliance with fraud risk management protocols. Previously, they have worked as a Fraud Analyst at Millenium1 Solutions/Walmart Master Card, where they identified fraud trends and managed escalated cases. Nikos also held a position as a Fraud Detection Analyst at TD, where they implemented strategies to prevent fraudulent activities and mentored new team members.