Scottish Legal Aid Board (SLAB)
Adam Ford is an experienced operations leader with a strong background in customer service and organizational development across various sectors, including legal, land registry, and housing. Currently serving as Executive Director of Operations at the Scottish Legal Aid Board since May 2022, Adam has previously held key positions such as Deputy Director of Customer Services at HM Land Registry and Head of Customer Services at Yorkshire Housing. Notable achievements include leading significant operational projects, implementing customer service strategies that improved customer satisfaction, and establishing centralized contact centers. Adam holds advanced qualifications, including an MSc in Business Practice and a CIH Director Programme credential.
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Scottish Legal Aid Board (SLAB)
The Scottish Legal Aid Board manages legal aid in Scotland. We are a non-departmental public body responsible to the Scottish Government. The purpose of legal aid in Scotland is to provide access to justice for those people who are unable to pay for it on their own. By providing people with access to assistance and representation at difficult times in their lives, we contribute to the Scottish Government’s Purpose to deliver a more successful Scotland with opportunities for everyone.