Handan Karakas

Handan Karakas is an experienced International Service Delivery Manager currently at SD Worx since February 2024, responsible for managing client relationships, service agreements, and ensuring compliance with service level agreements (SLAs). Prior to this role, Handan served as the Global Service Transition and Test Lead at Alight Solutions from April 2021 to February 2024, overseeing operations and ensuring smooth transitions from project to operations. Handan's career includes significant experience at NGA Human Resources, where roles ranged from Operations Manager to Payroll Specialist, focusing on client SLA management, operational readiness, and payroll processing activities. Handan completed a Bachelor's degree in Teaching English as a Second or Foreign Language from the University of Hradec Králové, following studies at Muğla Sıtkı Koçman Üniversitesi.