Caique Moraes

Caique Moraes currently serves as the CX Strategy & Digital Transformation Head at Seara, where notable achievements include a +10 point increase in NPS and consistent CSAT levels above 90%, through the implementation of digital service channels and enhanced customer journeys. Previous roles at Grupo Lactalis involved multichannel customer service and quality analysis, while experience at Unimed Litoral focused on managing healthcare exchange approvals. Early career highlights include a position as a Collections Consultant at AlmavivA do Brasil and a television presenter role at TV3, where responsibilities encompassed content creation and audience engagement. Caique is pursuing a Bachelor’s degree in Marketing, having previously completed a postgraduate degree in Human Resources Management and a Bachelor's degree in Nutrition.