Nicholas Owen

Nicholas Owen has a diverse work experience, starting with their role as a Customer Service Representative at Saatva from May 2017 to July 2018. In this position, they successfully managed customer inquiries and played a part in the company's retention program.

Nicholas then joined SeatGeek in September 2018 as an Event Expert III. In this role, Nicholas liaised with major sports clients and contributed to onboarding new hires. Nicholas also assisted in maintaining the CX department's internal knowledgebase.

In 2020, Nicholas pursued another passion as a Music Producer, with the exact details of their role unknown.

Since June 2021, they have been working as a Risk Agent at SeatGeek. In this role, they analyze high-risk and high-dollar value transactions to prevent fraudulent behavior. Nicholas also monitors accounts to maintain platform safety, reduce abuse, and identify account takeover behavior. Additionally, Nicholas collaborates with the CX team to address fraud reports and ticket issues.

Nicholas Owen attended SUNY Oneonta from 2013 to 2017, where they obtained a Bachelor of Arts (BA) and a Bachelor of Sciences (BS) degree. Nicholas pursued their studies in the field of Anthropology and Sociology during their time at the university.