Jakub Wanat

Jakub Wanat is an accomplished Customer Success professional with extensive experience in leading customer success operations. Currently serving as Customer Success Lead at Secfix since October 2024, Jakub previously held the position of Head of Customer Success at Growbots from September 2016 to September 2024, where responsibilities included managing VIP customers and overseeing a customer support team. Jakub's career began at Kompania Piwowarska as a Key Account Intern, followed by a role as Customer Success Coach at Catalyst Software. Jakub's academic credentials include a Master's degree in E-business from SGH Warsaw School of Economics and Bachelor's degrees in Economics and Quantitative Methods in Economy from Nova School of Business and Economics and SGH Warsaw School of Economics, respectively. Key achievements include developing health scores to identify customer opportunities and crafting various customer engagement strategies.