Blake Coughlin

Blake Coughlin has extensive work experience in account management and customer success. Blake is currently employed at Rapid7 as a Senior Customer Success Manager since December 2021. Prior to that, Blake worked at LoopUp from 2012 to 2021, where they held various roles including Director of Account Management and Senior Major Account Manager. At LoopUp, they nurtured client relationships, generated cross-selling opportunities, and provided guidance to customer success and account management teams. Before LoopUp, Blake worked at Mobile First, Inc as an Account Manager from 2011 to 2012, where they managed mobile payment and white label accounts and developed relationships with clients. Blake also worked at Schlesinger Associates as a Project Manager from 2009 to 2011, where they communicated with clients, created project work plans, and researched alternative recruiting methods. Additionally, Blake worked at The CCS Companies from 2005 to 2008, where they served as a Client Advocate and later as Client Advocate Support. In these roles, they built client relationships, analyzed account trends, processed new business accounts, and created collection reports.

Blake Coughlin attended Northeastern University from 2000 to 2005, where they earned a Bachelor of Science degree in Business Administration with a focus on Marketing.