Fernanda González

Fernanda González is currently the LATAM Customer Service Manager at Seco Tools, overseeing customer service operations across Mexico, Brazil, Colombia, and Argentina, and has successfully implemented CRM and ERP modernization in the region. Previous roles at Seco include Digital Marketing Specialist, Operations & Customer Service Project Lead, and Customer Service Specialist, wherein Fernanda excelled in enhancing customer support processes and driving national and global projects. Prior experiences include sales analysis at Kellogg Company, RPA consulting at Ericsson, and various creative roles in marketing and design. Fernanda holds a Master's degree in Graphic Design with an emphasis on Branding from ESdesign Escuela Superior de Diseño de Barcelona and multiple degrees in Marketing from Universidad MONDRAGON-UCO and Universidad del Valle de México.