Marco Martinez serves as the Digital Customer Service Manager for LATAM at PepsiCo since January 2020, where responsibilities include leading the Digital Value Chain Strategy to enhance customer service processes and spearheading digital transformation initiatives. Prior to this role, Marco held positions including LATAM Customer Service Senior Supervisor and Customer Service Analyst Senior LATAM Coordinator, focusing on data analysis and report generation using tools like Power BI and SQL to visualize key performance indicators. Marco's previous experience at Schneider Electric included roles as a Buyer Planner and Buyer, where duties involved inventory optimization, supplier negotiation, and compliance monitoring. Marco holds a certification in Big Data as a Business Strategy from Tecnológico de Monterrey and a degree in Industrial Engineering from Instituto Politécnico Nacional.
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