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Second Step

Second Step's headquarters in Bristol, United Kingdom

This department oversees the management and delivery of support services to ensure effective customer assistance and service quality.

Support Services

The Operations and Support Team at Second Step ensures the smooth and efficient running of their mental health services. This team manages contracts, coordinates community and wellbeing services, oversees facilities, and maintains quality and improvement standards. They also provide essential support for homelessness pathways, intermediate care, and accommodation needs, all while prioritizing mental health and safeguarding.

Operations and Support Team

This department focuses on guiding individuals through their recovery journey, providing support and resources for physical health and overall well-being.

Recovery Services

The Support and Management team at Second Step ensures the effective delivery of mental health services by providing client relationship management, recovery support, administrative assistance, peer mentoring, data evaluation, staff training, IT security, and direct counseling. This multidisciplinary team collaborates to maintain service quality and enhance mental health support across Bristol and the South West.

Support and Management

The Business Management team at Second Step oversees strategic development, manages new business initiatives, and ensures effective business operations. They work closely with the CEO and other key stakeholders to identify growth opportunities and drive organizational success in supporting mental health across Bristol and the South West.

Business Management

This department oversees the strategic direction and governance of the organization through its board of trustees.

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Other teams

Operations and Support Team

Recovery Services

Support and Management

Business Management

Board Governance