Valeriya Holdovska

Operations Manager at Secret Spa

Valeriya Holdovska has a diverse work experience in various roles. Valeriya started their career in 2014 as a Personal Assistant at Institute Hyalual. In 2015, they worked as a Sales Advisor at BestSellers Amsterdam. From 2017 to 2018, they served as a Course Supervisor at Pitman Training Group Ltd., where they provided exceptional customer service and supported students with their courses. In 2019, Valeriya joined Secret Spa as a Client Support Executive, where they liaised with the professional network, managed customer queries, and assisted with corporate events. Valeriya was promoted to the role of Client Support Lead in 2020 and further promoted to Client Support Manager in 2021. As the Client Support Manager, Valeriya is responsible for overseeing a team of 9 Client Support Executives, managing the hiring process, training team members, and leading monthly and quarterly sessions. Valeriya is also actively involved in resolving customer complaints and maintaining relationships with high-profile clients.

Valeriya Holdovska's education history includes various programs and courses. In 2012-2014, they attended Northwood Sixth Form, where they obtained their A-Levels degree. In 2016, they enrolled at the Baltic Training Group in Kyiv, Ukraine, and completed a Leadership Training Programme lasting for 2.5 months. From 2016 to 2018, Valeriya attended the Pitman Training Group, where they earned two diplomas: an Executive PA Diploma and a Microsoft Office Plus Diploma. In 2020, they took an online course called "The Science of Well-Being" at Yale University. Valeriya'smost recent educational experience in 2021 was at General Assembly, where Valeriya studied Digital Marketing.

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Timeline

  • Operations Manager

    September 1, 2023 - present

  • Client Support Manager

    October, 2021

  • Client Support Lead

    June, 2020

  • Client Support Executive

    January, 2019