Michael Morabito is an experienced IT services leader with a proven track record in client delivery and customer success. Currently serving as Vice President of Client Delivery at NTT DATA, Inc. since July 2018, Michael has managed a substantial employee organization that achieved over 65% first-tier resolution and 98% customer satisfaction in service management. Prior roles include Client Services Manager at Secure-24, Service Desk Manager at the University of Michigan, and Director of Global Client Services Management at Stefanini US, where responsibilities encompassed global service desk operations and continuous process improvement for Fortune 500 clients. Michael's early career involved major project management roles at TechTeam Global and Ross Roy Communications/BBDO Detroit, focusing on customer programs and communications for clients such as Chrysler Automotive. Michael holds dual degrees in Psychology and Communications from the University of Michigan-Dearborn, and professional certifications in ITIL and Six Sigma.
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