Ernesto Velasquez

Ernesto Velasquez is an experienced Support Engineer currently working at Secure Network Administration Inc. since April 2023. Prior to this role, Ernesto served as a Service Desk Specialist at Syntax from August 2014 to May 2022, where a consistent track record of maintaining 95% - 100% customer satisfaction surveys for MSP customers was achieved. Responsibilities included acting as the first point of contact for end users, delivering support with professionalism, timeliness, and accuracy. Ernesto holds an education from the University of North Carolina at Charlotte, completed in March 2023, and possesses multiple certificates in ITIL Foundation v3 and Information Security obtained between 2016 and 2021.