Ferenc Csatlós

Ferenc Csatlós, MBA, PMP, is an experienced operations leader with a proven track record in enhancing service excellence across various industries. Currently serving as Head of Operations at Securian Financial, Ferenc manages comprehensive service operations across multiple business lines. Prior roles include Vice President of Operations & Customer Service at Wellmark Blue Cross and Blue Shield, where Ferenc improved member and stakeholder experiences through technology-driven initiatives, and Vice President of Enterprise Program Management Office at Erie Insurance Group, focusing on enterprise strategy and team coaching. Additional experience encompasses managing operational planning and workforce improvement at Nationwide Insurance, leading IT operations at Comcast, and overseeing call center operations at Convergys. Ferenc holds a Bachelor of Business Administration in Computer Information Systems and Operations and a Master of Business Administration with a concentration in Finance from The University of Toledo.