Ali M. is a skilled IT professional with extensive experience in incident management and service management across various organizations. Currently serving as a Service Management Specialist at SEEK since May 2022, Ali previously held senior incident roles at Logicalis Australia and IG, focusing on triaging incidents and responding to business changes. Ali's background includes providing frontline support at MLC Australia and deploying Windows systems at ANZ, where a comprehensive understanding of ITIL practices and technical support for diverse applications was developed. With a solid educational foundation in IT from Federation University Australia and Jawaharlal Nehru Technological University, Ali brings over a decade of experience in desktop and technical support across high-complexity environments.
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