Richard M.

Richard M. has extensive experience in customer service and support roles, progressing through various positions in the industry. Currently serving as the Head Of Customer Service at Seeking Alpha since August 2019, Richard has previously held the role of Customer Support Manager at ePlane, where responsibilities included building the support department and implementing efficient workflows. Earlier experience includes serving as Customer Retention & QC Supervisor at MEMO Global, overseeing multiple teams, and as Customer Service Manager at DSNR, managing a team of 25 support agents while fostering interdepartmental relations. Richard also has a background as a Senior Retention Specialist, focusing on dispute resolution and chargeback prevention, and began the career as a Customer Service Agent, providing support across various channels.