James D'Agenais

Senior Client Management Consultant at Sentient Jet

James D'Agenais has a diverse work experience in the aviation industry. James is currently working as a Client Management Consultant at Sentient Jet since 2019. Prior to this, they were employed at Flight Experience Boston from 2014 to 2019, where they served as an Assistant Manager and Customer Experience Specialist. During this role, they provided unique aviation-related entertainment through a flight simulator and increased sales through various channels.

Before that, James worked at Air America Flight Center from 2007 to 2013. In this company, they had two roles. From 2008 to 2013, they served as a Contract Aerial Survey Pilot, where they flew light aircraft for survey missions across the United States. James ensured compliance with regulations and developed strong relationships with local, state, and federal agencies. From 2007 to 2012, James worked as a Customer Service Representative and Line Service Technician, where they scheduled and assigned aircraft for flight training and ensured customer satisfaction and safety compliance.

Overall, James D'Agenais has gained expertise in client management, customer service, and aviation operations throughout their varied work experience.

James D'Agenais began their education journey at Bishop Feehan High School, where they obtained a diploma in 2001. James then went on to attend Dean College from 2001 to 2003, where they earned an Associate of Arts and Sciences (AAS) degree in Business Administration and Management. Subsequently, they enrolled in Embry-Riddle Aeronautical University from 2003 to 2005, focusing on Aviation Science and Aviation Business. In 2008, James obtained a Commercial Pilot certification from the Federal Aviation Administration.

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Timeline

  • Senior Client Management Consultant

    April, 2019 - present