Segoso Caribbean
Ashish Jhingran has a diverse work experience spanning over several industries and roles. Ashish is currently serving as the Head of Workforce Management at Segoso Caribbean, a subsidiary of Sequium Asset Solutions LLC. Prior to that, they worked as a Working Partner at Vinar Limited, where they managed one of their outlets and provided administrative support to the Managing Director. Ashish also held senior positions at Indusa Global, including Sr. Vice President and Director of Marketing, Operations, and HR. Before that, Ashish worked as a Dy. Chief Manager at Bennett, Coleman & Co. Ltd., where they were responsible for advertising space sales and integrated marketing. Ashish also worked as a Sr. Business Manager at ESPN Star Sports and as a Chief Manager at Times Internet Limited. In their earlier career, they served as a Marketing Manager at Buena Vista Television India and as a Senior Manager at Bennett, Coleman and Co. Ltd. (Times Group).
Ashish Jhingran completed their Bachelor of Commerce degree from the University of Allahabad in 1986. Ashish then pursued an MBA in Marketing, which they completed in 1989, while working in various jobs in India. Prior to these degrees, they attended St. Joseph's College in Allahabad, although the specific degree and field of study are not provided.
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Segoso Caribbean
Segoso is an international customer experience partner with operations in Jamaica, Mexico, and the U.S. Founded with a vision to strategically expand outward, Segoso offers a robust service delivery model with nearshore, onshore, and work-at-home options to provide the flexibility and responsiveness clients need. As a mid-size global player, the company provides essential contact center services to leading brands in a variety of industries, including Telecommunications, Fintech, Healthcare, Energy, Travel, Logistics, Hospitality, Retail, eCommerce, and more. With a team of over 1100 members. Segoso is the go-to partner for forward thinking brands that prioritize customer experience and team empowerment. Segoso stands out from its competitors by offering a cutting-edge flat management strategy, which leads to low attrition, high performing teams, and successful client KPI’s such as CSAT, and NPS scores. This innovative approach to customer experience management ensures that our clients receive the highest quality services, resulting in satisfied customers and improved brand loyalty.