Caio Pacheco

Caio Pacheco is an experienced IT governance professional with a robust background in incident management and quality assurance. Currently serving as a Senior IT Governance Analyst at Seguros Unimed since October 2021, Caio Pacheco focuses on the development and implementation of IT governance policies aligned with organizational strategic goals, alongside managing internal and external IT audits. Prior experience includes roles as a Pleno Production IT Analyst and Junior Command Center Analyst at Telefónica, where Caio Pacheco handled critical incident management, change documentation, and ensured effective communication during crises. Additionally, a tenure as a Pleno Quality Management Analyst at Solvo Missão Crítica involved overseeing incident and change management processes. Caio Pacheco holds a specialization in Information Technology from Instituto Brasileiro de Tecnologia Avançada and a degree in Information Systems from Faculdades Oswaldo Cruz.