Marc Shapiro is an experienced executive in operations and customer care, currently serving as the Executive Vice President of Operations at SELECT HOME WARRANTY since May 2022. Prior to this role, Marc held the position of Vice President of Customer Care at Altice USA from December 2016 to May 2022, overseeing responsibilities including P&L ownership for over 5000 customer care agents. At Conn's HomePlus, from June 2015 to December 2016, Marc developed customer-focused strategies for field service operations across 12 states as Vice President. Earlier in his career, Marc worked at Cinch Home Services as the Director of Independent Contractor Procurement & Management, managing a network of 40,000 contractors. Marc holds an MBA from Florida Atlantic University and a Bachelor of Arts in Criminal Justice from the same institution.
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