Romain Desjours

Romain Desjours has a diverse work experience spanning several roles and companies. Romain is currently working at Semarchy as a Team Lead, Client Success, where they lead a team of Customer Success Managers, onboard new team members, and manages a portfolio of assigned customers. Prior to that, they worked as a Customer Success Manager at Semarchy, managing client relationships and implementing success programs.

Before joining Semarchy, Romain worked at Esker Inc as a Customer Success Manager, where they responded to client needs, produced resources, and provided technical and functional support to clients. Romain also served as an International Technical Support Engineer at Esker Inc, handling telephone and email support, managing relationships with different departments, and ensuring customer satisfaction.

Additionally, Romain held roles as a Consultant Applications at Sogeti Group, where they were involved in design, development, debugging, and testing, and as a Concepteur/Developer R&D for a short period. Romain also gained experience as a Web Developer at 360fusion.

Furthermore, Romain served as a Directeur de Projet at Junior MIAGE de Bordeaux (JuMBo), where they were responsible for project management, web development, and client communication.

Overall, Romain Desjours has a strong background in customer success, technical support, project management, and web development.

Romain Desjours has a Master's degree in Information Technology & Project Management from Université de Bordeaux. Romain also holds a BSc in Web Development with a specialization in Programming for Mobile Devices & Web Authoring from Teesside University. Prior to that, Romain completed a Diplôme Universitaire Technologique in Informatique from Université Claude Bernard Lyon 1. Romain obtained their BAC STI Génie Electronique degree in electronics from Lycée Camille Claudel Digoin. Romain has also obtained several certifications, including "Préparer votre carrière dans l'IA générative par Microsoft et LinkedIn" from Microsoft, "ChurnZero Foundations Certified" from ChurnZero, "Remote management" from Manitude, and "Assistant Chef de Projet Certifié" from IPMA: International Project Management Association. In addition, they have demonstrated proficiency in Italian through Duolingo and achieved high scores in English language tests such as the TOEIC® Program and The TOEFL® test.