Sematell is a leading provider of intelligent response management solutions based on AI for use in customer service centers. The German software company has been in the business of developing innovative solutions for the global customer service market since 2000.Sematell’s successful history originates at the German Research Center forArtificial Intelligence in Saarbrücken (DFKI). This is where the unique categorization algorithm used in the ReplyOne central solution (formerly MailMinder / Attensity Respond) was developed together with DFKI.The precision, stability and response accuracy of ReplyOne is the result of intensive research conducted over many years.As a leading provider of contact center software, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation.

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Sematell GmbH

Gerd Janiszewski

Nina Maas

Anne Mueller

Stevan Lazic

Ross Milton

Oliver Pink

Nils Lorenz

Johannes Linke

The Engineering Team at Sematell GmbH is responsible for designing and developing innovative AI-driven software solutions that enhance customer service efficiency. They focus on improving the ReplyOne platform through advanced algorithms and robust software architecture, ensuring precision and accuracy in automated responses. Additionally, the team collaborates with other departments to drive new business development initiatives, leveraging their technical expertise to meet evolving market demands.

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