Sematell is a leading provider of intelligent response management solutions based on AI for use in customer service centers. The German software company has been in the business of developing innovative solutions for the global customer service market since 2000.Sematell’s successful history originates at the German Research Center forArtificial Intelligence in Saarbrücken (DFKI). This is where the unique categorization algorithm used in the ReplyOne central solution (formerly MailMinder / Attensity Respond) was developed together with DFKI.The precision, stability and response accuracy of ReplyOne is the result of intensive research conducted over many years.As a leading provider of contact center software, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation.

AI/ML

Electronics

Enterprise Software

Information Technology

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Sematell GmbH

Gerd Janiszewski

Nina Maas

Anne Mueller

Stevan Lazic

Ross Milton

Oliver Pink

Nils Lorenz

Johannes Linke

The Leadership Team at Sematell GmbH drives the strategic vision and operational execution of the company, overseeing critical areas such as sales, customer success, financial health, and technology development. Composed of top executives with expertise in their respective fields, the team collaborates to innovate and enhance Sematell's AI-driven solutions, ensuring the company remains a leader in intelligent response management for customer service centers. Their leadership fosters a culture of excellence and continuous improvement, aligning the organization’s goals with market needs.

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