Lead Solution Architect

Lead Solution Architect

You’ll report to: Tash Bond, Chief Delivery Officer

Team: Delivery

Location: UK-based, Remote-First. We have an office in London (Monument) that you can use as frequently or as little as you like.

Salary Range: £95,000 - £110,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Lead Solution Architect Role

Send Technology is a rapidly growing InsurTech SaaS company specializing in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth.

The Lead Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Delivery Team, you’ll contribute to delivering complex digital transformation projects for Send’s clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You’ll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering.

About Send

In 2017, the three founders of Send (Andy Moss, Ben Huckel, and Matt McGrillis) had a vision to reshape and enhance the underwriting processes of commercial insurers by fusing advanced technology and deep expertise.

• In 2019, Send delivered a commercial and specialty Underwriting Workbench for a leading global insurer (a major FTSE 100 carrier and one of the UK’s top five composite insurers), streamlining operations, driving efficiencies, and providing forward visibility.
• Over the next five years, we implemented multiple Underwriting Workbench solutions in both the UK and US markets.
• In 2022, Send won three awards for the Underwriting Workbench and announced a $10m Series A funding raise to expand in the UK and US.
• In 2023, Send launched ‘Smart Submission,’ a stand-alone component of the Underwriting Workbench, to help insurers tackle submission chaos.
• In 2023, Send was named a “Leader” in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023 Vendor Assessment, with ‘financial stability and growth’ noted as a key strength.
• In 2024, Send was named a “Top Provider” in the Datos P&C Workbench report and a “Leader” in the Celent Underwriting Workbench reports in both North America and Global Markets. We also won IBUK’s 2024 Top Insurance Employers award.

We have a growing pipeline of opportunities across multiple geographies and report year-on-year growth. Our vision is to be the market-leading underwriting software platform for agile carriers. #loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of customer and team growth, we successfully secured $10m in Series A funding to accelerate our expansion in the UK and US and further develop our product. We enjoy the support and expertise of our investors, Mercia and Breega.

We are currently preparing for our Series B funding round and look forward to the growth acceleration this will bring.

What You’ll Be Doing as Lead Solution Architect

Technical Solution Definition:

• Define and architect technical solutions tailored to client requirements.
• Develop comprehensive technical documentation and solution designs.
• Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution.
• Ensure scalability, performance, and reliability of the designed solutions.

Client Engagement:

• Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements.
• Provide consultancy and expert advice to clients on best practices and optimal technical solutions.

Team Collaboration:

• Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings.
• Support SIs and partners in executing digital transformation projects.

Data Architecture and Modelling:

• Extend and optimize the data model and data architecture to meet client needs.
• Design and implement data pipelines and ETL/ELT processes.

Workflow Design:

• Design and develop workflows to enhance the underwriting workbench solution.
• Ensure workflows are efficient, scalable, and aligned with client requirements.

Technology Stack:

• Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform.
• Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices.

The Skills and Experience Needed for the Lead Solution Architect Role

• Proven experience in solution consulting, particularly within the insurance industry.
• Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing.
• Demonstrated ability to define and architect technical solutions and develop comprehensive documentation.
• Experience in data modeling, data architecture, data pipelines, ETL/ELT processes.
• Excellent consultancy skills with a proven track record of working effectively with clients, especially insurance companies.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• A proactive and collaborative approach to problem-solving and project execution.

What’s on Offer - Life at Send

• Health Insurance through AXA, covering medical, dental, optical, mental health, and therapies, plus access to Spill for free, confidential mental health support and therapy.
• Life Insurance covering four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Pension Scheme - Salary sacrifice pension scheme through Royal London. Send contributes 8%, with an employee minimum of 4%.
• Time Off - 25 days annual leave for all colleagues, plus public holidays. We also offer volunteering time and a wellness day.
• Learning and Development - Annual budget to use through Learnerbly, giving you access to books, courses, conferences, and resources to support your development.

For more information on our product, recruitment process, team, benefits, and more, check out Send's public Handbook.

Lead Solution Architect - Recruitment Process

Our recruitment process for the Lead Solution Architect role will consist of 2 formal interviews:

• Intro call with our in-house recruiter, Liam (30 minutes) – covering your background, motivations, and communication, and providing a chance to get to know Send and the role better.
• Stage 1 - Technical Interview with Greg Hall, Head of Engineering, and Michael Brierley, Senior Developer (45-60 minutes) – includes technical Q&A and a system design task.
• Stage 2 - Interview with Tash Bond, Chief Delivery Officer, and Chris Newton, CTO (60 minutes).

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognize from experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, performance, and team success.

If this role has captured your interest, we encourage you to apply even if you don’t meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification. At Send, we aim to break this trend.

We welcome everyone to apply, irrespective of background, ethnicity, or culture. We are committed to reviewing all applications without discrimination based on race, ethnicity, religion, national origin, sexual orientation, age, marital status, family status, pregnancy, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey. We welcome any feedback on our hiring or interview processes.

Need help with your application or have additional questions about the role? Email - liam.longstaff-pagoni@send.technology