Rahul Sharma is an experienced professional in the field of telecommunications and AI, currently serving as the AI Agent Workforce Manager and Solutions Architect at Sendbird since June 2023. Prior to this, Rahul worked at Innovatia from September 2020 to June 2023 as a Solution Engineer, specializing in Avaya solutions within IaaS environments and assisting Tier 2 engineers with complex voice and telephony issues. Rahul's previous roles include Product Engineer- Infra at Verint, where support for cloud and on-premises infrastructure was provided, and Enterprise System Specialist- Analyst at Unisys India, focusing on global voice-related issues in call centers. Early career experience includes positions as an Avaya Engineer at Innovatia and Technical Support Engineer at IBM, with a strong foundation in electronics and telecommunication from Assam Engineering College, where a degree was earned from 2010 to 2014.
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