Ana Mendes

Ana Mendes has a diverse work experience spanning various roles and industries. Ana currently works as a Customer Support Specialist at Sendoso, starting in 2022. Prior to this, they worked at Milner Browne from 2018 to 2022, where they held the role of SAP Support Consultant. Their responsibilities included providing support at different levels, interacting with various teams, creating support manuals, and managing support tickets.

Before Milner Browne, Ana worked as an Au Pair/childminder for an Irish Family from 2016 to 2018. In this role, they demonstrated their ability to handle emergency situations, maintained a structured environment, provided emotional support, assisted with homework, and organized activities for the children.

Ana also has experience working at Hewlett Packard Enterprise from 2011 to 2015, where they held the position of Application Support. Their responsibilities included providing technical support, resolving incidents, and collaborating with different support levels.

Lastly, Ana worked at Prefeitura Municipal de Ibate from 2008 to 2011. Here, they held the roles of Application Support Analyst and Computer Instructor. Their responsibilities included providing application support, developing lesson plans, assisting staff with software issues, and providing one-on-one instruction for computer usage.

Ana Mendes completed their Higher National Diploma in Computer Science at Dublin Business School from 2021 to 2022. Prior to that, they obtained a Bachelor's degree in Information Technology from Faculdades Integradas de Arararaquara (Faculdades Logatti) between 2005 and 2009. In 2016 to 2017, Ana attended Academic Bridge - English School to improve their English language skills as a second language. Ana also studied a second language at SEDA College from 2015 to 2016. In terms of certifications, Ana obtained the SAP Certified Application Associate - SAP Business One Release 9.3 from SAP in January 2020. Ana also received the OCA Oracle Database 11g SQL Fundamentals certification from Oracle in April 2018. Ana became a Professional Scrum Master™ certified by Scrum.org in May 2015, and in October 2012, they completed the Itil Foundation Examination provided by Loyalist Exam Services. Additionally, Ana obtained the Microsoft Students to Business (S2B) .Net certification from Microsoft in July 2010.