Jessica Riccelli

Jessica Riccelli has a diverse work experience in various roles and industries. Jessica currently works at Sendoso as an Enterprise Onboarding Strategist, where they focus on helping businesses personalize their strategies at scale. Prior to that, they held the position of Onboarding Specialist at Sendoso, where they contributed to solving sourcing, inventory tracking, and ROI attribution problems for the company's customers.

Before joining Sendoso, Jessica worked at Ylopo, LLC, where they served as a Client Training Specialist and later as a Customer Success Manager. In these roles, they provided training and support to clients, ensuring their success in utilizing Ylopo's services.

Jessica also has experience working at Yelp, where they held various positions including Elite Local Client Partner and Customer Success Manager II. In these roles, they maintained and consulted Yelp pages with business owners, strategized campaigns, and managed their own book of clients to increase overall spend and value.

Earlier in their career, Jessica worked at Discover Financial Services as a Coach, where they built exceptional customer service knowledge and transitioned into a management and training position. In this role, they created training materials, implemented research into departmental calibrations, and developed and implemented policies and projects.

Overall, Jessica Riccelli's work experience demonstrates their expertise in onboarding, customer success, training, and strategic account management.

Jessica Riccelli attended Glendale Community College from 2011 to 2013, where they obtained an Associate of Arts (AA) degree in Business/Corporate Communications. Jessica then went on to Arizona State University, although the exact dates and degree obtained are unknown.

In addition to their formal education, Jessica has obtained several certifications. In November 2021, they received the ABM Certification: Foundations from Demandbase. Jessica also obtained the Partner in Crime Award from Sendoso in July 2022. Most recently, in October 2022, Jessica earned the Certified ScrumMaster (CSM) certification from the Scrum Alliance.