Pranay Poojari

Pranay Poojari has had a diverse range of work experience over the years. Pranay started their career at Reliance Communications as a Senior Associate, where they focused on handling customer queries and resolving escalations and complaints. Pranay then moved on to eBay, where they served as a Senior Lead. At Quikr, they worked as a Manager, handling customer service and business operations, as well as revenue growth. Their role included resolving customer complaints, conducting meetings, and providing training to teams and other departments. Pranay then joined BIOWORLD MERCHANDISING as a Senior Manager of Customer Service Operations. Here, they oversaw various tasks such as revenue generation through customer service, improving customer experiences, and supervising day-to-day operations. Currently, at Seniority, Pranay serves as the Head of Customer Service and Operations, responsible for developing customer service strategies, leading a team, and enhancing the overall customer experience.

Pranay Poojari has a diverse education history. In 2008, they attended IATA Training and obtained a Diploma in Airline Operations Management. This was followed by a three-year period from 2005 to 2008 during which they pursued a Bachelors of Commerce (BCom) degree from Mumbai University in Mumbai. However, the specific field of study for their BCom degree is not provided.

In addition to their formal education, Pranay has also obtained several certifications. In 2012, they received a Master Certification in Customer Delight from Air India Limited. Furthermore, in 2019, they obtained a Lean Six Sigma Green Belt Certification from KPMG India.