Elsie Hasting

Elsie Hasting, CHTS-PW, CPXP, CM, LSSGB, is a Senior Clinical Process Improvement Engineer at Sentara Health since October 2023, concurrently serving as a Change Management Analyst at Performance Value Management, LLC since February 2023, where engagement with the Veterans Health Administration focuses on achieving High Reliability Organization status. Previous roles include Virginia Regional Supervisor of Member Experience at Kaiser Permanente, overseeing over 40 staff across 13 locations, and Patient Relations Liaison at Inova Health System, where a focus on process improvement and patient feedback enhanced patient experience. Additional experience encompasses project management and strategic consulting for federal health initiatives, complemented by robust educational credentials, including certifications in Lean Healthcare and Health Informatics.