Shenna Bain- Mba

Shenna Bain, MBA, MHP, PAHM, CHIE, is an accomplished healthcare operations leader currently serving as the Senior Director of Customer Service Operations at Sentara Healthcare since January 2023. With extensive experience in healthcare client services, Bain previously held the position of Vice President of Client Services at Fusion BPO Services, where responsibilities included fostering client relationships, overseeing operational performance, and ensuring high customer satisfaction. Notable prior roles include Director of Enrollment and Billing Operations and Director of Customer Service Operations at Blue Cross and Blue Shield of Louisiana, and Director of Member and Provider Services at Molina Healthcare, where Bain implemented strategic initiatives to enhance operational efficiency. Educational credentials include a Master's degree in Business Administration from Nova Southeastern University, alongside certifications in Human Resource Management.