Sharon Elmashaly

Sharon Elmashaly has a varied professional background, starting as a Support Engineer and gradually working their way up to roles such as Escalation (Tier 3.5) Support Engineer, Escalation Team Leader, Director of International Technical Assistance Center, and eventually becoming the VP of Technical Support at both Check Point Software Technologies and SentinelOne. Sharon holds a degree in Software Engineering and is known for their expertise in customer satisfaction, technical support, team leadership, and crisis management.