Florian Communier

Florian Communier is a seasoned professional with 10 years of experience in ecommerce and digital environments, particularly within the retail sector. Currently serving as the Head of Customer Care Processes & Selfcare at Sephora, Florian leads strategic initiatives to enhance customer interactions and experience across Europe. Prior roles include positions at Vivarte, where they were pivotal in customer retention and service improvement, and at Sephora where they managed customer journey optimization. Florian holds a Master's degree in Languages, Media, and Communications from Université de Bourgogne, complemented by additional studies in Spanish language and Latin American studies.