Henrique Hörster

Henrique Hauptmann possesses extensive experience in executive leadership within the financial services and technology sectors, currently serving as COO and Head of Transformation for Prudential Financial's Marketing organization from June 2019 to November 2024. Responsibilities include overseeing operational models and driving large-scale transformational initiatives while ensuring compliance and enhancing customer experience. Prior roles include Chief Operating Officer for Personal Insurance and Digital at AIG, Digital Business Operation Director at Verizon, and various leadership positions at Citi, focusing on innovation, customer experience, and digital strategy. Henrique also co-chairs Juntos, a Latinx Business Resource Group dedicated to empowering Latino employees. Educational credentials include an MBA from Vanderbilt University and a Bachelor’s degree from FAAP.