Sara Creecy

Sara Creecy is the Head of Client Success at Sera Systems, where strategic leadership is provided to a team responsible for client success, customer support, and program management. With a strong emphasis on developing comprehensive client success programs, Sara has established key performance indicators to measure efficacy. Previously, at Service Fusion, leadership was provided to implementation and retention teams, enhancing customer journeys and reducing churn. Contributions at Waste Management involved managing corporate accounts to improve customer satisfaction and retention strategies. Earlier roles at Harley-Davidson Financial Services and Harley-Davidson Motor Company focused on quality assurance, system upgrades, and credit analysis, establishing foundational expertise in customer success and process improvement over a career spanning nearly two decades.