Sera Systems
Sara Creecy is the Head of Client Success at Sera Systems, where strategic leadership is provided to a team responsible for client success, customer support, and program management. With a strong emphasis on developing comprehensive client success programs, Sara has established key performance indicators to measure efficacy. Previously, at Service Fusion, leadership was provided to implementation and retention teams, enhancing customer journeys and reducing churn. Contributions at Waste Management involved managing corporate accounts to improve customer satisfaction and retention strategies. Earlier roles at Harley-Davidson Financial Services and Harley-Davidson Motor Company focused on quality assurance, system upgrades, and credit analysis, establishing foundational expertise in customer success and process improvement over a career spanning nearly two decades.
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Sera Systems
Sera Systems is a business software solution firm focused on the home services industry. The company's patent-pending software solution improves employee morale by simplifying the most time-consuming business tasks, increasing productivity and profitability. Additionally, the software provides data-based business optimization and marketingsolutions.