Daniela Diaz Tenorio

CX Software Engineer at Sera4

Daniela Diaz Tenorio has a diverse work experience. Daniela started working at Avidbots Corp. in 2017, where they initially served as a Cleaning Plans Dev. After that, they became a Cleaning Plans Supervisor, managing a team of four people and training new employees. Daniela also improved software tools and metrics tracking through automation.

In 2019, Daniela transitioned to the role of a Technical Support Specialist at Avidbots Corp. Here, they provided technical assistance remotely by guiding third-party technicians through CAD drawings and schematics. Daniela also created and maintained troubleshooting guides and internal wiki pages. Additionally, they investigated field return modules to identify the root causes of failure and collected valuable data to minimize failure rates.

From 2020, Daniela worked at Sera4 as a CX Software Engineer. Daniela'sprimary responsibilities included automating reports and data analysis for the sales and executive teams to drive sales revenue and customer success. Daniela collected and analyzed multi-variable data to predict battery failure. Daniela utilized Python, SQL databases, and RESTful APIs to generate reports for sales and customer success.

Overall, Daniela Diaz Tenorio has showcased their technical skills and expertise in roles ranging from software engineering and technical support to team supervision and data analysis.

Daniela Diaz Tenorio has a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from Universidad Autónoma de Occidente. Daniela obtained this degree from 2011 to 2016. After that, they pursued a Post Graduation Diploma in Embedded Systems Development at Conestoga College from 2020 to 2021. Additionally, they have obtained a certification in Mechatronics Engineering from World Education Services in October 2022.

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Timeline

  • CX Software Engineer

    September, 2020 - present