Ellis Collins

Ellis Collins has extensive experience in technology management and support, beginning with a foundational role as Technical Support Supervisor at Cox Communications from April 2002 to September 2007, where oversight of support teams and database management was emphasized. Collins progressed to serve as IT Technical Support Specialist at the Department of Health & Hospitals from October 2007 to July 2009, focusing on technology support within the healthcare sector. Following that, a tenure as Director of Technology at Capitol High Academy/Edison Learning from July 2009 to October 2010 involved budget management and ensuring technology compliance across schools. Currently, as IT Help Desk Manager at Serco - North America since July 2011, Collins leads a 24/7 helpdesk team, overseeing resource allocation and performance metrics. Military experience includes service in the United States Air Force from December 1991 to December 1995. Collins holds a Bachelor of Science in Computer Science from Southern University and a Master of Business Administration from Louisiana State University.