Mriganka Chakraborty

Mriganka Chakraborty has extensive experience in service delivery and operational management, currently serving as the Site Head/Director for Serco European Services in Krakow, Poland since September 2010. Key responsibilities include strategy formulation, implementation of operational plans, and maintaining organizational culture and values. Previously, Mriganka held roles such as Deputy General Manager at Intelenet Global Services and Assistant Vice President at GENPACT LLC, focusing on financial services re-engineering and customer fulfillment. With earlier positions at IBM, GE Capital, and Jet Airways, Mriganka's career showcases a strong emphasis on optimizing operations, driving efficiency, and managing large teams across diverse industries. Mriganka holds an education from Delhi University and Mount Carmel School.